Last Updated on March 17th, 2022.
GoPhygital.work is an Workplace and Commercial Real Estate management, maintenance software platform. This includes SaaS applications for companies, corporates, workplaces, facilities and property and commercial real estate management that helps customers to centrally manage their operations, maintenance, asset performance, sustainability, softwares, energy performance and the tenant experience across their distributed portfolio of workplaces and buildings, in real-time. GoPhygital.work can be accessed on the web or as specific apps for mobile platforms.
Information that GoPhygital.work Collects
GoPhygital.work fathers personal information such as your name, mobile number, address, and email address. GoPhygital.work is merely a processor of the information we obtain from you. And the information you submit will be controlled by our vendor/client. If you wish to know what information we store about you or if you want to remove any information please email us at email@example.com
- Service Request
The data gathered will not be used for marketing or will not be shared with any other 3rd parties for any other processing without your consent.
- Account Creation
GoPhygital.work collects personal data from you, when you register for an account. Your full name, email address, and phone number are all included in this information.
- Visitor Information
The Admin, Facility Manager and Occupants, Tenants at the Workplace, Commercial Building can use GoPhygital.work to welcome visitors, invite vendors, and record guests visits when visitor management/service portal is used for a visitor management system. All of these forms capture the visitor’s name, phone number, email address, and address, which are all considered as PII. All this information will be stored in an encrypted format, GoPhygital.work will take consent from the visitor when they use the visitor management app, kiosk / service portal, only after the user provides his/her consent the data that is collected will be used for further processing, until then we will not process any of this information for data analytics or any other purpose.
- Information Collected from Third Parties
The controller might add personally identifiable data of the tenants, occupants GoPhygital.work. The controller is responsible for taking legal consent for storing such kind of information in GoPhygital.work. GoPhygital.work will not process or share such information with any 3rd parties unless GoPhygital.work receives a contractual or direct consent through login from the corresponding users.
- Information Collected Directly
GoPhygital.work collects the customer’s user agent, user ip address and we record the UI interaction using a data log. All the information collected here is used only for monitoring and debugging purposes and GoPhygital.work will never share any of this information for any reason.
Purpose of Information
- To deliver the service
- To disseminate information about our software and services
- To track visitor navigation
- Work order scheduling
- Asset management
- To understand better how you use our services, to track and prevent issues, and to enhance our products and services
- To respond to your questions and concerns, and give excellent customer service
Information to Third Parties
GoPhygital.work uses third party tools to send notifications. Email notifications are handled by Amazon Simple Email Service, while SMS notifications are handled by GupShup. We send notifications only regarding the service requests. We do not use your personal information for any of our marketing activities. Additionally, the personal information which is carried over by our third party tools is handled securely.
Permissions We Need
- Location: to capture your location access via your GPS, to mark geo-fenced attendance and other features of our solution.
- Camera: to allow QR code scanning of our modules, capture visitor picture, ticket and complaint creation.
- Contact: to allow the occupant to create and approve visitor, vendors and other third party people
- Storage: to allow the occupant to download various files, ex: pdf, images and etc.
The Database consisting of customer’s personal information is accessible only by few members in GoPhygital.work, others cannot access the data since the data is encrypted and stored on Amazon AWS Cloud. As a part of our service, the customer support team will have access to the customer data. We encourage our customers to modify their password after they get access to the service, to avoid data breaches.
We may share your information with our reseller partners, agents, or contractors who work on our behalf to provide you with the services you’ve requested. Apart from that, we do not disclose or sell your personal information with anybody else.
Retention of Information
We retain your personal information for as long as it’s needed for the purposes outlined in this Privacy Statement and until you explicitly delete or terminate your account with us. Following termination, we shall keep your information on our servers for a period of six (6) months or until the statute requires otherwise. We may keep your information for extended periods of time if authorized or needed by law. We will also retain it as necessary to comply with our legal obligations, for legal and litigation purposes, to maintain accurate financial and other records, deal with complaints, and enforce our agreements. We will erase or anonymize your information from our active databases once we no longer have a legitimate reason to process it. We’ll also keep the data safe and isolate it from further processing until it’s time to delete it.
Legal bases for collecting and using information
GoPhygital.work concurs not to (a) modify any of Subscriber’s Data stored using the Service, (b) disclose Subscriber’s Data to a third party unless legally required or expressly authorised in writing by the Subscriber, or (c) access Subscriber’s Data except to provide the Services, prevent or address any technical problems, or at Subscriber’s requirement in affiliation with support concerns.
Notification of changes
If an individual needs to register a complaint about their refused access request, GoPhygital.work gives information about their privacy complaint procedures or how to contact the Privacy Officer of GoPhygital.work. Access requests can be sent to firstname.lastname@example.org or email@example.com via email. We will reply to inquiries for access in a fair amount of time (within 30 days) and at a low or no cost to the user. We also keep track of access denials and unresolved customer issues.